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After-sale Service

We will unconditionally refund or exchange products, if there exists any quality problem, damage, or specifications error, within 10 days after customers received the products.

We will cooperate with customers at any time to upgrade the product improvement, and provide technical solutions.

After-sale Service

Return Policy

Return: Please send photos of unqualified products to our email address, including transportation damage, life expectancy damage during use, size discrepancy, etc. We will respond to your questions within 24 hours and once confirmed, the replacement service will be provided free of charge, and the freight will be borne by our company.

Refund: To be returned by original route within 7 working days.

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Transportation Information:

Customers can specify their own mode of transport. Support land, air, and sea transportation. In general, our prices are given on FOB and CIF basis. Overseas freight and insurance prices refer to the pricing of the logistics company.

Cooperative Logistics Company:SF Express, FedEx, DHL

Air Transportation:

The fastest time, but the cost is high. Suitable for small batch samples or very urgent products.

Sea Transportation:

Need a long time, but costs less. Applicable to large volume, large weight of goods.

Land Transportation:

Mainly by railway, for the European market.

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